Suzanne Moore's North Carolina Basket Works, Inc. a basketry and chair seating supply business, is the out growth of a community college basket weaving course Suzanne took in 1979. After Suzanne and her family relocated to Sanford, North Carolina, she thought taking the class was a great way to meet people in their new community. After several classes, she fell in love with the craft.
In 1983, Suzanne went into business. She began teaching basket weaving classes and shipping materials from home. The large family room became the classroom, studio, sales and shipping area. As the number of classes and customer base grew, supplies began to overwhelm the home.
During 1987, the business was moved to a small warehouse. As inventory requirements continued to grow, additional warehouse space was secured. In 1992, a fire in an adjacent warehouse caused severe smoke and water damage. Although another warehouse was located, Suzanne thought of quitting the business. Sorting through, cleaning, and trying to salvage equipment and inventory was very discouraging. But the business carried on and prospered.
In 1996, needing additional space and more adequate facility, Suzanne and her husband Phil purchased their present 12,500 square foot warehouse in Vass North Carolina. Although the majority of the business is mail order, shipping supplies all over the world, the warehouse is set up to allow walk in customers to select their own materials. A knowledgeable staff is eager to assist customers.
Suzanne and Phil travel to many of the basketweaving conventions. In addition to vending materials, this gives them an opportunity to meet many of their customers. In their absence, their son Jim, along with a very capable staff, keeps the business running smoothly. While it is doubtful that Suzanne and Phil will ever fully retire, the goal is to transfer the business to Jim. Another son, Tim, who lives in California, designed and maintained the original website for North Carolina Basket Works.
Suzanne attributes the growth and success of the business to quality products, competitive pricing and excellent customer service.
(NCBA Convention 2013)
BASES / LIDS
CORD / THREAD
DYE / STAIN
REED / SPLINT
RUSH / PAPER CORD-SPLINT
STOOLS / CHAIRS
WOOD PARTS / HARDWARE
ODDS AND ENDS